Privacy Policy for Maker & Grower

Introduction and Terms

Fanatical Foods Ltd. t/a Maker & Grower (“We” or “us”) are committed to protecting and respecting your personal data and privacy.

This privacy policy relates to how we use and collect personal data from you through your use of this website, our mobile application or when you purchase a product or service from us. It also relates to our use of any personal information you provide to us by telephone, in written correspondence (including letter and email), by SMS and in person. Please note that this website, our mobile application, and our services are not intended for children under the age of 18 and we do not knowingly collect data relating to children.

Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information, including the Data Protection Act 1998 and 2018 (DPA), and The General Data Protection Regulation 2016 (GDPR), together with other subsequent laws (“Data Protection Laws”).

This privacy policy also forms part of our terms of business and is not intended to override them. This policy may be amended or updated from time to time and any revisions will be posted to this page.

Who We Are and How to Contact Us

For the purpose of the Data Protection Laws, the data controller is Fanatical Foods Ltd. t/a Maker & Grower, registered company number 05815707. If you want to request more information about our privacy policy or information regarding data protection, you should contact us using the details provided below:

FAO: Privacy Officer
Fanatical Foods Ltd. t/a Maker & Grower
Cullompton, Devon, EX15 1SD
Email: info@makerandgrower.com
Telephone: 01392 881 380

The Data We Collect About You

We collect and process personal data. Typically, the personal data we collect and process will include identity, contact, financial, transactional, technical, profile, usage, and marketing and communications data, such as:

• Identity Data: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, and images.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and third parties and your communication preferences.

We may collect and process additional personal data from time to time. We also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data is derived from your personal data but is not considered personal data by law, as it will not directly or indirectly reveal your identity.

We do not collect special categories of personal data, such as race, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, health, or genetic data.

We only collect data from you directly or via third parties (see the section “Third Parties” below).

How Your Data Will Be Used

We use the information held about you to:

• Carry out our obligations arising from any contracts entered into between you and us and provide our services;
• Conduct feedback and research on our services; and
• Notify you about changes to our services.

We never sell your data to third parties or allow third parties to contact you without your permission. We share your data with third parties where there is a legal obligation or a valid lawful basis as outlined in the table below.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

Lawful Basis for Processing

We only process your data when we have identified a valid lawful basis, such as:

• Contractual Obligation: To fulfil our obligations under a contract (e.g., when you buy a product).
• Legitimate Interest: Where we believe the processing does not affect your rights or freedoms and is proportionate to our interests (e.g., keeping you updated on products).
• Consent: Where we seek explicit consent to process your data outside contractual obligations or legitimate interests.

Where Your Data Is Held

Your data is stored in the UK, EEA, or in countries where an adequacy decision has been made by the European Data Protection Board (EDPB), such as the EU-US Privacy Shield.

Your Rights

Under Data Protection Laws, your rights include:

• The right to be informed (as outlined in this privacy policy).
• The right of access to find out what personal data we hold on you.
• The right to rectification, erasure, restrict processing, data portability, and objection to processing.

For more information or to exercise these rights, contact us at info@makerandgrower.com.

Complaints

You have the right to complain about the processing of your personal data. Please contact us first, and​⬤